Frequently Asked Questions
Everything you need to know about your next ride with Sierra Bicycle Supply.
What is the standard shipping time for complete bicycles?
Complete bicycles are professionally tuned before shipping and typically arrive within 5-7 business days via our specialized freight partners.
Do you offer professional assembly services?
Yes, all bikes shipped to a local partner shop include professional assembly. If shipped to your home, they arrive 85% assembled with all necessary tools and instructions included.
What is your return policy on cycling gear and components?
We offer a 30-day return window for all unused gear and components in their original packaging. Please note that bicycles that have been ridden outdoors are not eligible for return.
How do I determine the correct frame size for my height?
Each product page features a detailed sizing chart. If you are between sizes, we recommend contacting our support team for a personalized fit consultation based on your reach and inseam.
Do your bicycles come with a manufacturer's warranty?
Absolutely. Every bicycle sold through Sierra Bicycle Supply is covered by a full manufacturer's warranty, which typically includes a lifetime warranty on the frame for the original owner.
What payment methods do you accept for high-end purchases?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get on the road or trail sooner.