Returns & Exchanges
At Sierra Bicycle Supply, we want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unused parts, apparel, and accessories. If your new equipment doesn't meet your performance standards, we are committed to making it right through a swift exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and any technical manuals or hardware are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing